Returns & Exchanges
1. What is the return policy?
We offer a 15 days trial period for the Desis from the date of delivery. Within that period if you wish to return the product (the product needs to be in its new condition), we will arrange for a pickup. Do keep the order number and the bill / Invoice handy for the same.
2. How to make a return/exchange?
It’s simple. Contact us here and initiate the return / exchange process, keep your order number and bill / invoice handy. We will arrange for a pick up or forward you the details regarding the further processes.
3. When can I expect my refund?
Give us a time of 7 working days and we will complete your refund.
4. How do I return/exchange a gift?
Just drop us a message here or contact us at +91-7837742188 . Once we have the order no. and bill/invoice details, the exchange/return process will be initiated and you will be informed about the further processes.
Please do provide us with the size and color of the pair you want exchanged. Also let us know the best shipping address where we can send the pair directly.
SHIPPING & TRACKING MY ORDER
1. How long do I have to wait before getting my Desis?
Your order is delivered within 48 hours if you stay in Mumbai. For delivery outside Mumbai, we generally dispatch the orders within 24-48 hours through our courier partners.
2. How Can I track my order?
Once your product is shipped we send you an email notification with a tracking id which you can use on the courier partners website to track your shipment.
Alternatively, drop in a message at here or give us a call at +91- 7837742188 to know the status of your delivery.
3. What if I want to change/cancel my order?
We understand if you want to cancel/change your order. But you have to do so before the dispatch of the order which is usually done in within 24-48 hours from the time of ordering if you stay outside Mumbai.
For people staying in Mumbai, give us a call on +91-7837742188 to change/cancel the order or drop in a message for the same at here.
4. What are the shipping charges?
We offer free shipping all across India.
Where else can I buy the Desi’s?
You can order your Desi’s online or visit our partner stores.
We also attend a number of national and international exhibitions and festivals.
TAKING CARE OF YOUR DESIS
Leather Break In
“We share with you our favourite tips, to break the ice between you and your Desis.” Leather shoes are here to last – and thus they take their own sweet time to break – into your feet and fit perfectly.
Through our expert tips, we wish to ensure you chose yourself the perfect size and delve into a paradise of comfort while you walk around in them.
Step One :
To hustle through the break-in process quickly, slip into your Desis and wear them
as often as you can. Initially, the shoe might feel like its hugging your toes but give
them a little time, and you’ll then have enough free space to wiggle your toes.
Step Two :
The leather expands with time. We recommend you to chose the correct length, our
shoes will handle the width.
Step Three :
Each shoe gets richer and darker in colour over time – thus making every pair
unique in style and fit. All we want you to do is give our Desis a little time to
mould themselves to the size of your feet perfectly.
Leather shoes demand extensive affection and care even after they’re purchased.
We tan our leather using the barks of Sal tree and turmeric before delivering them to you. With your shoe, you’ll receive a shoe tree that should be used to care and
protect the leather.
We recommend using the shoe trees, enclosed within the shoe box when you
receive our Desis. Shoe trees ensure the leather doesn’t dry out and reduces the
creases on them that walking creates.
Towel dry any trace of water instantly. You can stuff the inner part of your shoe
with newspapers or a towel to absorb any residual moisture from inside. Once done, leave your Desis to dry at room temperature. Clean + Condition
A soft-bristled brush or cotton cloth, should be ideally used to swab away any scuffs or dirt from the shoe. Incase of a smooth leather shoe, use a leather cleaner.
We recommend using Neutral Leather Wax, for polishing your shoes. Polish must be applied evenly using cotton balls or flannel polishing cloth – post which they must be left to dry. Any excess polish must be removed later, swiftly using a
hair-shoe polish brush.
Rubber sole savers help to increase longitivtiy. Incase the rubber heel cap or leather begins to wear down, we suggest replacing them at a close-by repair shop.